Refund policy
Please email RollEZwheels@gmail.com to get a return authorization. In the email please include a copy of your invoice and information explaining why you are requesting a return. The merchandise must be in the original package in unused condition. Buyer pays return shipping fees and will be deducted from the original payment amount.
If the item is delivered "not as described" or there are any issues with the quality, we will work with you to resolve this as our USA Trains, Soundtraxx and Bachmann items all carry full factory warranty.
NO RETURNS AFTER 10 DAYS OF RECEIPT
All returns are subject to a 15% restocking charge and applicable freight charges if not exchanged for merchandise of equal value. No returns of electrical components or any repair parts. All warranty returns must be prepaid by the customer.
Customers who refuse delivery of any package(s) are subject to a 15% restocking fee plus the shipping charges. These amounts will be deducted from your refund. Al to of time and costs are incurred in every shipment. Thank you for your understanding.
If an address was entered incorrectly or if you moved without notifying us prior to shipment of a backorder and the delivery of the packages(s) requires an address correction, the customer is responsible for all fees charged by the carrier. Your credit card will be charged for the fees charged by the carrier plus a $5.00 service charge.